Resending and Reprocessing Documents

If a document fails to reach your trading partner, you must:

Determine why it failed

Either Resend or Reprocess the document

Resend—If the document failed because of a transmission error (Comm-Errors), click Resend and send it back across the network (see “Resending an Outbound Document” on page 58) or “Resending Documents Received in a Session” on page 59.

Reprocess—If the document failed because of process errors, you must correct the document and put it back in the queue for reprocessing (see “Reprocessing Documents” on page 60).

Do this:	For Outbound Documents with...	For Inbound Documents with...
Resend	Comm-Errors	Received
Reprocess	Validation Errors Syntax Errors Rules Engine Errors Duplicate Errors Processing Errors Redirected

Important: EDI Internet customers only. If you want to retrieve documents in situations where your AS2 connectivity is unavailable, call the GXS Solution Center at +1 877.446.6847 and request a backup FTP connection for your account. You will be able to use FTP commands to retrieve any documents trading partners send to you during an outage.

If documents remain in the mailbox after your AS2 connectivity is restored, use Resend in Document Tracking to retrieve the documents. New documents will be routed to AS2.

View or print a User Guide PDF

© 2016 GXS, Inc.