Knowing When to Resend or Reprocess Documents?

Frequently Asked Questions : Document Tracking Tab : Knowing When to Resend or Reprocess Documents?

Knowing When to Resend or Reprocess Documents?

If a document fails to reach your trading partner, you must:

Determine why it failed

Either Resend or Reprocess the document

Resend—If the document failed because of a transmission error (Comm-Errors), click Resend and send it back across the network (see “Resending an Outbound Document” on page 58).

Reprocess—If the document failed because of process errors, you must correct the document and put it back in the queue for reprocessing (see “Reprocessing Documents” on page 60).

View or print a User Guide PDF