Troubleshooting Errors in Cross-Reference Tables

Managed Services uses maps to transform documents. It also uses maps to access cross-reference tables. Processing errors might occur while Managed Services uses a map to:

Transform a document from one format to another, or

Access data in cross-reference tables.

Use this procedure to find and resolve errors generated when Managed Services accesses data in cross-reference tables.

Note: To reprocess documents after correcting errors in cross-reference tables, see “Reprocessing Managed Services Documents” on page 150.

To resolve errors in a cross-reference table

1	Click the Premium Services tab > click Cross-Reference > Managed Services Cross-Reference Errors.

A list of errors related to cross-reference tables opens.

2	To see information about the cross-reference table that contains the error, click the link under Document Type.

A list of document errors opens. As shown in the screen capture, information about one error is contained in three rows in the table

3	Based on the error (rows 2 and 3), click the table link (row 1) to go to the table with the error.

4	Modify the information in the table to resolve the error > click Save.

Note: For more information about adding, editing, and deleting data in tables, see “Working with Data in a Cross-Reference Table” on page 145.

5	Perform the appropriate action:

If you want to...	Do this?
Reprocess the document that caused the error	Go to step 2 in “Reprocessing Managed Services Documents” on page 150.
View the content of the document on TLE	Click View Document.

View or print a User Guide PDF

© 2016 GXS, Inc.