Web Search

Getting Started

Audience

Essential Information

Registration

Free Connectivity and Document Exchange Software

Translation Software—Managed Services

Inovisworks Conventions

Using the Calendar Icon

Resetting a Forgotten Password

About Inovisworks Tabs

Example of General Role Usage—Customer Admin and Customer User Roles

Example of Limited Role Usage—Account Admin and Account User

Functions Based on Roles

Additional Inovisworks Services

Document Rules

Acknowledgement Reconciliation

Archive and Restore

Cross-Reference Tables

Viewing and Printing the User Guide PDF

Saving a PDF to Your Hard Drive

Viewing the Online Tutorial

Home Tab

Using the Home Tab

Viewing GXS Contact Information

Viewing Messages

Updating Your Own Profile

Using the Account Selection Area

Using the Search Area

Viewing the Transaction Summary Graph

Viewing the Acknowledgement Status Summary Graph

Document Tracking Tab

Searching for Documents

Using the Basic Search Option

Basic Search Field Definitions

Using the Advanced Search Option

Advanced Search Field Definitions

Using the Quick Search

Extracted Elements for Application Assigned Numbers

Searching for Documents with Errors

Document Detail Page with Errors

Searching for Hard-to-Find Documents

Searching for Documents by Session

Searching for Asynchronous Files

Using the Document List

Document Status

Document Errors

Duplicate EDI Documents

Viewing Document Details

Document Detail Page

Viewing the Event Tracking Graph

Viewing an Event Node Summary

Nodes and Label Descriptions

Viewing Document Content

Exporting Documents to Your Hard Drive

Printing Documents

Resending and Reprocessing Documents

Resending an Outbound Document

Resending Documents Received in a Session

Reprocessing Documents

Placing a Document on Hold

Taking a Document off Hold

Selecting Multiple Interchanges

Monitoring Detailed TGO Message Information

Tracking Functional Acknowledgements

About Acknowledgement Processing and Status

Timeouts and Acknowledgement Status

Processing Flow and Acknowledgement Status

Searching for Original Documents or Acknowledgements by Status

Viewing Acknowledgement Status in Document Details

Viewing Original Documents for which Acknowledgements are Expected

Viewing Transaction Details of Accepted Original Documents

Viewing Transaction Details of Acknowledgements with Errors

Manually Acknowledging Original Documents

Changing Deadlines Created by an Acknowledgement Monitor

Reports Tab

Billing Usage Report

Viewing a Billing Usage Report

Billing Usage Report Description

Peak and Off-Peak Times

Downloading a Billing Usage Report

Document Summary Report

Viewing a Document Summary Report

Document Summary Search Field Descriptions

Downloading a Document Summary Report

FTP Interactive Audit Report

Generating an FTP Interactive Audit Report

211 System Status Messages

Data and Format

Example: CSV Format (site report txstatus)

Example: Fixed Format (site report txstatus)

226 System Status Messages

Example: CSV Format (site report txstatusx)

Example: Fixed Format (site report txstatusx)

221 Service Closing Control Connection Messages

Data and Format

Example: CSV Format (site report sessionstatus)

Example: Fixed Format (site report sessionstatus)

FTP On-Demand Report

Generating an FTP On-Demand Report

Retrieving Files from the FTP Reports Directory

Example Session to Create an FTP On-Demand Report

Data, Format, and Example

Interconnect Usage Report

Viewing the Interconnect Usage Report

Interconnect Usage Report Column Descriptions

Managed Services Reports

Managed Services Document Summary Report

Managed Services Trading Partner History Report

Managed Services Transaction Summary Report

Payer Beneficiary Reports

Viewing the Payer Beneficiary List Report

Payer Beneficiary List Field Descriptions

Viewing the Payer Beneficiary Usage Report

Payer Beneficiary Usage Report Column Descriptions

Downloading a Payer Beneficiary List or Usage Report

Recurring Reports

Defining a Recurring Document Summary Report

Recurring Document Summary Report Field Descriptions

Defining a Recurring Trading Partner Report

Recurring Trading Partner Report Field Descriptions

Viewing Recurring Reports in Document Tracking

Stopping a Recurring Report

Recurring Reports with No Data

Trading Partner Report

Viewing a Trading Partner Report

Trading Partner Report Column Descriptions

Downloading a Trading Partner Report

Adding a Trading Profile to an Account

Adding an Account (Service) to an Existing Profile

Maintaining Archive and Restore

About Archive and Restore

Archived Information

Viewing Your Archive and Restore Settings

Adding an Archive and Restore Configuration

Viewing an Archive and Restore Configuration

Editing an Archive and Restore Configuration

Deleting an Archive and Restore Configuration

Setting Up Email Addresses for Archive and Restore Changes

Searching for Archived Documents

Quick Search Fields

Basic Search Fields

Viewing Archived Document Details

Viewing the Content of Archived Documents

Restoring Archived Documents

Unsubscribing from the Archive and Restore Service

Grace Period Example

Maintaining Customer Information

Viewing Customer Information

Editing Customer Information

Scheduling Documents

Viewing a Document Scheduler Configuration

Adding a Document Scheduler Configuration

Add/Edit Document Scheduler Field Descriptions

Editing a Document Scheduler Configuration

Deleting a Document Scheduler Configuration

Viewing Audit History for Document Scheduler Configurations

Document Scheduler Audit History Field Descriptions

Maintaining Event Notification

About Event Notification

Events, Event Types, and Event Groups

Sample Emails

Email Frequency

Example of Event Notification Processing

Setup Process for FA Reconciliation

FA Settings and Corresponding FA Event Groups

Setting Up Document or Archive Event Notifications

Adding a Document or Archive Event Notification

Add/Edit Document/Archive Notification Field Descriptions

Editing Event Notification Configurations

Viewing Event Notification Configurations

Deleting Event Notification Configurations

Setting up Event Notifications for FA Events

Adding an FA Event Notification Configuration

Add/Edit FA Notification Field Descriptions

Modifying Email Messages for Event Notification

Setting Up Trading Partner Address Books

Adding Trading Partner Address Books

Add/Edit Address Book Field Descriptions

Editing Trading Partner Address Books

Viewing Trading Partner Address Books

Deleting Trading Partner Address Books

Defining Distribution Lists

Disabling Event Notification Configurations

Unsubscribing from Event Notification for an Event Group

Changing Your Password

Maintaining Trading Partners

Registering and Adding a Trading Partner

Requesting GXS Set Up a Trading Relationship

Viewing a Trading Partner Relationship

Deleting a Trading Partner Relationship

Maintaining User Information

Adding a User

Viewing a User

Editing a User Profile

Deleting a User

Premium Services Tab

About Cross-Reference Tables

Viewing the Layout of a Cross-Reference Table

Viewing a Cross-Reference Table Layout

Working with Data in a Cross-Reference Table

Viewing Data in a Cross-Reference Table

Adding Data to a Cross-Reference Table

Updating Data in a Cross-Reference Table

Editing Data in a Cross-Reference Table

Searching for Data in a Cross-Reference Table

Deleting Data from a Cross-Reference Table

Exporting Data in a Cross-Reference Table

Troubleshooting Errors in Cross-Reference Tables

Reprocessing Managed Services Documents

Granting User Access to Cross-Reference Table Errors

Support Tab

Viewing the Support Tab

Viewing the Customer Portal Home Page

File Transfer Protocol (FTP)

FTP Home Directory

Standard FTP Commands

FTP Site Commands for Inovisworks

Receiving FTP Files Using the Original Filename

Document Filename Format

Custom Filenames

Reports Folder

Report Filename Format

Avoiding FTP Time-Outs

Finding a Session ID

Data Syntax Error Messages

BAD_IC_CONTROL_INVALID

Solution

BAD_IC_CONTROL_MISMATCH

Solution

BAD_IC_CONTROL_NUMBER_MISSING

BAD_IC_INVALID_SEPARATOR_IGNORED

Solution

BAD_IC_INVALID_SEPARATOR_WRONG_DEFAULTS

Solution

BAD_IC_INVALID_SEPARATORS_IDENTICAL

Solution

BAD_IC_MIXED_GROUP_DOC

Solution

BAD_IC_SEG_COUNT

Solution

BAD_IC_UNEXPECTED_CHARACTERS

Solution

BAD_IC_UNEXPECTED_DOC

Solution

BAD_IC_UNEXPECTED_OBJECT

Solution

BAD_IC_UNEXPECTED_SEGMENT

Solution

BAD_XML_INCOMPLETE

Solution

BAD_XML_INCOMPLETE_FAILURE

Solution

UNRECOGNIZABLE_EDI

Solution

BAD_IC_EXTRA_RECON_MESSAGE_FOUND

Solution

BAD_IC_HEADER_INVALID_ELEMENT

Solution

BAD_IC_HEADER_INVALID_ELEMENT_CODE

Solution

BAD_IC_HEADER_MISSING_ELEMENT

Solution

BAD_IC_HEADER_TOO_MANY_ELEMENTS

Solution

BAD_IC_INVALID_RECON_MESSAGE_EXTRA_SEG

Solution

BAD_IC_INVALID_RECON_MESSAGE_SEG_MISSING

Solution

BAD_IC_MISSING_RECON_MESSAGE

Solution

BAD_IC_RECEIVER_ID_MISMATCH

Solution

BAD_IC_RECON_MESSAGE_NOT_LAST

Solution

BAD_IC_UNEXPECTED_RECON_MESSAGE

Solution

Frequently Asked Questions

Home Tab

Why doesn’t my page show some of the functions described?

How do I use the Account Selection Area at the top of the page?

Can I find out to which services I already subscribe?

Is it possible to see more Transaction Summary information?

How do I update my profile?

What are Breadcrumbs?

Document Tracking Tab

How do I find documents?

What’s the difference between Inbound and Outbound documents?

What’s the Document Detail Page?

Knowing When to Resend or Reprocess Documents?

How can I find what caused my document to fail?

What if I’ve sent a document but don’t want it picked up?

Can I download documents onto my hard drive?

Reports Tab

What reports are available?

How do I view Reports?

What is meant by Document Count on my Billing Usage Report?

What is meant by Character Count on my Billing Usage Report?

What are Peak Usage Hours?

Administration Tab

How do I add a Trading Partner?

How can I find Trading a Partner Contact?

How does my role relate to the functions I perform?

Premium Services Tab

Do all users see the Premium Services tab?

Support Tab

How do I contact Customer Support?

Can I see a list of all current messages?

Acknowledgement Reconciliation

About FA Reconciliation

Inbound and Outbound Documents

FA Reconciliation Definition

Original Documents and Return Documents

Timeouts

Example Timeout Situation

Business Hours

Events

Alerts

Event Notification Configurations

Acknowledgement Status for Original Documents

Example Original Document Acknowledgement Status

Stages in FA Reconciliation Set up Process

Stage 1—Setting up FA Reconciliation Settings for Original Documents

FA Reconciliation Field Descriptions (Page 1 of 3)

FA Reconciliation Field Descriptions (Page 2 of 3)

FA Reconciliation Field Descriptions (Page 3 of 3)

Stage 2—Setting up Email Addresses in Event Notification Configurations

FA Settings and Corresponding FA Event Groups

Setting up Email Addresses for FA Event Notifications

Set Up Process Complete

Filtering Existing FA Reconciliation Settings

Reconciliation Filter List Field Descriptions

Editing FA Reconciliation Settings for Original Documents

Viewing FA Reconciliation Settings for Original Documents

Deleting FA Reconciliation Settings for Original Documents

Glossary